Welcome to Michaels Store’s FAQ page! We’re dedicated to helping you bring your creative visions to life with our curated home decor and floral collections. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, our team is always here to support your decorating journey.
Product Questions
What types of products do you offer?
We specialize in a wide range of home decor and floral items, including accent pieces, benches, tables and chairs, birds, butterflies and feathers, bowl and vase fillers, bridal bouquets, bulbs, bulk decor, burlap ribbon, bushes, candle holders, candles, chargers, and more. Each product is selected to inspire creativity and enhance your living spaces.
Are your floral arrangements and decor items delicate?
Yes, many of our items, such as floral arrangements, bridal bouquets, and candle holders, are delicate. We package them with utmost care to ensure they arrive in perfect condition, using premium carriers for safe handling.
Do you have products for special occasions like weddings?
Absolutely! Our bridal bouquets, bulk floral supplies, and seasonal decor are perfect for weddings and events. We recommend planning ahead and using our free shipping option for larger orders to ensure timely delivery.
Shipping and Delivery
How long does order processing take?
All orders require 1-2 business days for processing and preparation before shipping. During peak seasons, we strive to maintain this timeframe so you can start your projects without delay.
What shipping options are available?
We offer two main options: Standard Shipping for $12.95 via DHL or FedEx, delivering in 10-15 business days after shipment, and Free Shipping for orders over $50 via EMS, delivering in 15-25 business days. Choose based on your timeline and budget.
Do you ship internationally?
Yes, we ship globally to most regions, excluding some Asian and remote areas. Each package is handled with care, but delivery times may vary due to customs, destination, and seasonal factors. We advise ordering early during holidays.
What if I need my items quickly for a project?
Our Standard Shipping option is ideal for time-sensitive needs, as it uses reliable carriers like DHL and FedEx to ensure prompt and safe delivery of delicate items like candle holders and floral arrangements.
Returns and Exchanges
What is your return policy?
If any product doesn’t meet your expectations, you have 15 days from the delivery date to initiate a return. We stand behind our quality and are committed to your satisfaction in every creative endeavor.
How do I start a return?
Please contact our customer service team at [email protected] with your order details and reason for return. We’ll guide you through the process to ensure a smooth experience.
Payment and Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions worldwide.
Is my payment information secure?
Yes, we use trusted payment gateways to protect your data. Your financial details are encrypted and never stored on our servers.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and enjoy a faster shopping experience for future projects.
General Inquiries
Where is Michaels Store located?
Our headquarters is at 3249 Saint Marys Avenue, Louisville, US 30434. All orders are carefully prepared from this location to ensure quality.
How can I contact customer service?
For any questions, reach us at [email protected]. We’re here to assist with delivery issues, product advice, or any other concerns to support your home decor journey.
Thank you for choosing Michaels Store—where creativity meets quality. We’re honored to be part of your decorating story and can’t wait to see how you transform our pieces into expressions of your unique style.
Need help? Email us at [email protected].