At Michaels Store, we take pride in helping you bring your creative visions to life with our premium home decor and floral collections. We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your items, our straightforward returns process ensures a hassle-free experience.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days of your receipt of items. Please note that all returned products must be in their original condition – unused, unassembled, and with all original packaging and tags intact.

How to Initiate a Return or Exchange

Step-by-Step Process:

  1. Contact Our Team: Email us at [email protected] within 15 days of receiving your order. Include your order number and details about the items you wish to return or exchange.
  2. Receive Authorization: We’ll respond within 24-48 hours with a Return Authorization Number and detailed instructions.
  3. Package Your Items: Carefully pack the items in their original packaging, including all accessories and documentation.
  4. Ship Your Return: Send the package to our returns address (provided in your authorization email) using a trackable shipping method.
  5. Processing: Once we receive and inspect your return, we’ll process your refund or exchange within 3-5 business days.

Returns Address:

Michaels Store Returns
3249 Saint Marys Avenue
LOUISVILLE, US 30434

Return & Exchange Request Template

Copy and paste the template below into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Michaels Store Team, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Order Date: [Date of Purchase] Items to Return/Exchange: – [Product Name 1] (Quantity: [X]) – [Product Name 2] (Quantity: [X]) Reason for Return/Exchange: [Please briefly explain] For exchanges, I would like to receive: – [Product Name for Exchange] (if applicable) I confirm that the items are in original condition with packaging intact. Please send the Return Authorization Number and shipping instructions. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number]

Refund Information

Refund Timeline:

  • Processing Time: 3-5 business days after we receive your return
  • Credit Card/Payment Refunds: 5-10 business days to appear on your statement (Visa, MasterCard, JCB)
  • PayPal Refunds: 3-5 business days to process

What’s Refunded:

  • Full cost of returned items
  • Original shipping fees for defective or incorrect items

Not Refunded:

  • Original shipping costs for change-of-mind returns
  • Return shipping costs (customer responsibility)

Non-Returnable Items

To ensure the safety and quality of our products, the following items cannot be returned or exchanged:

  • Bulbs & Live Plants: Due to their perishable nature and specific growing requirements
  • Candles & Fragrances: Once opened or used, for hygiene reasons
  • Bridal Bouquets: Custom and seasonal arrangements
  • Bulk Decor & Floral Supplies: Opened bulk quantity items
  • Final Sale Items: Clearly marked in product descriptions

All non-returnable items will be clearly indicated in their product descriptions.

Damaged or Incorrect Items

If you receive damaged, defective, or incorrect items, please contact us immediately at [email protected]. We’ll arrange for a replacement or return at no cost to you, including prepaid return shipping if needed. Please include photos of the damaged items or packaging in your email.

Need Help?

Our customer service team is here to assist you with any questions about returns or exchanges.

Email: [email protected]
Response Time: Within 24-48 hours
Store Address: Michaels Store, 3249 Saint Marys Avenue, LOUISVILLE, US 30434

We appreciate your trust in Michaels Store and are committed to ensuring your complete satisfaction with our home decor and floral products.

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