Last Updated: [Insert Date]

Welcome to Michaels Store! These Terms and Conditions (“Terms”) govern your use of our website at newxmasdecor.com and your purchases of our home decor and floral products. By accessing our site or making a purchase, you agree to these Terms. Please read them carefully, as they outline the rights and responsibilities of both you (the user) and Michaels Store.

At Michaels Store, we are dedicated to helping you create beautiful spaces with our curated collection. Our goal is to provide a transparent, user-friendly shopping experience that reflects our commitment to quality and customer satisfaction. If you have any questions, contact us at [email protected].

1. User Obligations and Responsibilities

As a user of Michaels Store, you agree to:

  • Provide accurate and complete information when creating an account or placing an order.
  • Use the website only for lawful purposes and not engage in any fraudulent or harmful activities.
  • Respect our intellectual property and not copy, distribute, or misuse any content from the site without permission.
  • Comply with all applicable laws and regulations in your jurisdiction when using our services.
  • Ensure that you are of legal age to enter into binding contracts (typically 18 years or older).

Failure to meet these obligations may result in the suspension of your account or legal action.

2. Product and Service Description

Michaels Store offers a wide range of home decor and floral products, including but not limited to:

  • Accent Pieces, Animals, Benches, Tables & Chairs, Birds, Butterflies & Feathers
  • Bowl & Vase Filler, Bridal Bouquets, Bulbs, Bulbs & Accessories
  • Bulk Decor, Bulk Floral & Supplies, Burlap Ribbon, Bushes
  • Candle Holders, Candles, Candles & Fragrances, Chargers

We strive to provide detailed descriptions and images for each product. However, colors and sizes may vary slightly due to screen settings or manufacturing processes. If you have questions about a product, please contact us before purchasing.

Non-Returnable Items: For safety and quality reasons, the following items cannot be returned or exchanged unless damaged or incorrect upon delivery:

  • Bulbs & Live Plants (due to their perishable nature)
  • Candles & Fragrances (if opened or used, for hygiene reasons)
  • Bridal Bouquets (custom and seasonal arrangements)
  • Bulk Decor & Floral Supplies (if opened)
  • Final Sale Items (as marked in product descriptions)

3. Order and Payment Terms

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking details once your order ships.

Payment Methods

We accept the following payment methods: Visa, MasterCard, JCB, and PayPal. By providing payment information, you represent that you are authorized to use the chosen method. All transactions are secured through encryption to protect your data.

Shipping Information

We ship worldwide, except to select Asian countries and remote regions. Delivery times may vary due to holidays or customs processing.

  • Standard Shipping: $12.95 via DHL or FedEx; delivered in 10-15 business days after shipping. Includes tracking and insurance.
  • Free Shipping: Available for orders over $50 via EMS; delivered in 15-25 business days after shipping. Tracking is included.

You are responsible for providing a correct shipping address. If an order is undeliverable due to an incorrect address, additional fees may apply for reshipment.

4. Returns, Exchanges, and Refunds

We want you to be completely satisfied with your purchase. Our returns and exchanges policy is designed to be straightforward and hassle-free.

Return and Exchange Timeframe

Returns and exchanges are accepted within 15 days of your receipt of items. Products must be in original condition—unused, unassembled, and with all packaging and tags intact.

How to Initiate a Return or Exchange

  1. Contact us at [email protected] within 15 days of receiving your order, including your order number and item details.
  2. We will respond within 24-48 hours with a Return Authorization Number and instructions.
  3. Package the items securely in their original packaging.
  4. Ship the return to: Michaels Store Returns, 3249 Saint Marys Avenue, LOUISVILLE, US 30434, using a trackable method.
  5. Once we receive and inspect the return, we will process your refund or exchange within 3-5 business days.

Refund Information

Refunds are issued as follows:

  • Processing Time: 3-5 business days after we receive the return.
  • Credit Card/Payment Refunds: 5-10 business days to appear on your statement (Visa, MasterCard, JCB).
  • PayPal Refunds: 3-5 business days to process.

What’s Refunded: Full cost of returned items; original shipping fees for defective or incorrect items.

Not Refunded: Original shipping costs for change-of-mind returns; return shipping costs (customer responsibility).

Damaged or Incorrect Items

If you receive damaged, defective, or incorrect items, contact us immediately at [email protected]. We will arrange a replacement or return at no cost to you, including prepaid return shipping if needed. Please include photos of the issue in your email.

5. Intellectual Property

All content on this website, including text, images, logos, and product designs, is the property of Michaels Store or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our prior written permission. Unauthorized use may result in legal action.

6. Limitation of Liability

Michaels Store strives to provide accurate product information and a secure shopping experience. However, we are not liable for:

  • Any indirect, incidental, or consequential damages arising from your use of the website or products.
  • Delays or issues caused by third-party services (e.g., shipping carriers, payment processors).
  • Minor variations in product appearance due to manufacturing or digital display.

Our total liability for any claim related to your purchase is limited to the amount you paid for the product in question. This limitation applies to the fullest extent permitted by law.

7. General Provisions

Governing Law

These Terms are governed by the laws of the United States and the state of [Insert State, if applicable]. Any disputes will be resolved in the courts of Louisville, US.

Changes to Terms

We may update these Terms periodically. The “Last Updated” date at the top will reflect changes. Continued use of the site after changes constitutes acceptance of the revised Terms.

Contact Information

For questions about these Terms, shipping, returns, or any other concerns, please contact us:

  • Email: [email protected] (response within 24-48 hours)
  • Store Address: Michaels Store, 3249 Saint Marys Avenue, LOUISVILLE, US 30434

Thank you for choosing Michaels Store. We appreciate your trust and are committed to helping you create beautiful spaces with our home decor and floral products. Your satisfaction is our priority.